Sectoral Permits / Information and Communication Technology / Telecommunications licences / Applications service provider licence

Summary of the procedure

List of steps

List of steps (5)
1
Apply for electronic communications service provider licence
2
Pay application fees Online procedure
3
Obtain offer letter
4
Pay licence fees Online procedure
5
Obtain electronic communications service provider licence
 

Where to go?

Communications Authority of Kenya (x 3)
1 3 5
Communications Authority of Kenya
Government of Kenya eCitizen Portal (x 2)
2 4
Government of Kenya eCitizen Portal

What you will get

Electronic communications service provider licence
5

Required documents

Application form for electronic communications services1-TL-3.7
1
Application form for electronic communications services1-TL-3.7
Certificate of incorporation
1
Certificate of incorporation
Certificate from Capital Markets Authority
1
List of shareholders and directors - CR 12
1
List of shareholders and directors - CR 12
Tax compliance certificate
1
Tax compliance certificate
Identity card
1
Affidavit- Service provider licence
1
Affidavit- Service provider licence
Business plan
1
Letter from proposed Host Mobile Network
1
Certificate Practice Statement
1
Certification policy
1
Work permit
1
Work permit

How much?

Estimated cost of the procedure : KES  15,005,000
KES  15,000,000 (  For issuance of network facilities provider licence- Tier 2)
KES  5,000 (  Application fees )

How long ?

  min. max.
Total time (sum): 20mn 1h. 15mn
of which:
Waiting time in queue (sum): 10mn 40mn
Attention at counter: 10mn 35mn

Legal justification?

Kenya Information and Communications Act  Kenya Information and Communications Act
The Kenya Communications Rules  The Kenya Communications Rules
  ( articles 10, Regulation 10, Regulation 9 )

Detailed steps

1
Apply for electronic communications service provider licence

Contact details

Entity in charge

Communications Authority of Kenya

P.O. Box 14448, Nairobi, 00800
Tel: +254 703 042 000, / +254 730 172 000
Email: info@ca.go.ke
Website: http://www.ca.go.ke/
Directions: Google maps

Unit in charge

Telecommunications licencing section -1st Floor, Wing A

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00

Requirements

1. Application form for electronic communications services1-TL-3.7
Application form for electronic communications services1-TL-3.7 (original)
2. 01 - Libre deuda de patente
Certificate of incorporation (copy)
or 01 - Libre deuda de patente
Certificate of compliance (copy)
For branches of foreign companies
3.
Certificate from Capital Markets Authority (copy)
If the company is listed
4. 01 - Libre deuda de patente
List of shareholders and directors - CR 12 (copy)
Validity of 2 months
5. 01 - Libre deuda de patente
Tax compliance certificate (copy)
Of the Applicant (not of the owners/directors)
6.
Identity card (copy)
Of all the directors if Kenyans
or 01 - Libre deuda de patente
Passport (copy)
For the directors if non-Kenyans and should be notarised.
7. Affidavit- Service provider licence
Affidavit- Service provider licence
Submitting the documents listed in the template
8.
Business plan (copy)
9.
Letter from proposed Host Mobile Network (copy)
For MVNO Service applicant indicating availability of spare capacity and willingness by the HMNO to host the proposed MVNO services
10.
Certificate Practice Statement (copy)
For E-CSP applicant
11.
Certification policy (copy)
For E-CSP applicant
12. 01 - Libre deuda de patente
Work permit (copy)
Where the applicant is a foreigner

Time frame

Waiting time in queue: Min.   5mn - Max.  30mn
Attention at counter: Min.   5mn - Max.   15mn

Legal justification

1. Kenya Information and Communications Act
Kenya Information and Communications Act
Sections 25, 77
2. The Kenya Communications Rules
The Kenya Communications Rules
articles Regulation9, 10

Recourse: Communications Authority of Kenya

Entity in charge

Communications Authority of Kenya

P.O. Box 14448, Nairobi, 00800
Tel: +254 703 042 000, / +254 730 172 000
Email: info@ca.go.ke
Website: http://www.ca.go.ke/
Directions: Google maps

Unit in charge

Telecommunications licencing section -1st Floor, Wing A

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00
2
Pay application fees

Contact details

Entity in charge

Government of Kenya eCitizen Portal


Tel: +254 207 903 260
Email: support@ecitizen.go.ke
Website: https://www.ecitizen.go.ke/

Expected results

1. Invoice - ecitizen CA
Invoice - ecitizen CA
2. Receipt - Ecitizen CA
Receipt - Ecitizen CA

Cost KES 5,000

KES expand_more expand_less
  • KES Add Name Here
KES 5,000
Application fees
3
Obtain offer letter

Contact details

Entity in charge

Communications Authority of Kenya

P.O. Box 14448, Nairobi, 00800
Tel: +254 703 042 000, / +254 730 172 000
Email: info@ca.go.ke
Website: http://www.ca.go.ke/
Directions: Google maps

Unit in charge

Telecommunications licencing section -1st Floor, Wing A

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00

Expected results

1. 01 - Offer letter
Offer letter

Time frame

Attention at counter: Max.   5mn

Recourse: Communications Authority of Kenya

Entity in charge

Communications Authority of Kenya

P.O. Box 14448, Nairobi, 00800
Tel: +254 703 042 000, / +254 730 172 000
Email: info@ca.go.ke
Website: http://www.ca.go.ke/
Directions: Google maps

Unit in charge

Telecommunications licencing section -1st Floor, Wing A

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00
4
Pay licence fees

Contact details

Entity in charge

Government of Kenya eCitizen Portal


Tel: +254 207 903 260
Email: support@ecitizen.go.ke
Website: https://www.ecitizen.go.ke/

Expected results

1. Invoice - ecitizen CA
Invoice - ecitizen CA
2. Receipt - Ecitizen CA
Receipt - Ecitizen CA

Cost KES 15,000,000

KES expand_more expand_less
  • KES Add Name Here
KES 15,000,000
For issuance of network facilities provider licence- Tier 2
or  KES 15,000,000
For international gateway operator
or  KES 200,000
For issuance of network facilities provider licence tier 3
or  KES 100,000
For application service provider MVNO,Vehicle Tracking etc., content service provider or electronic certification service provider E-CSP

Time frame

Attention at counter: Min.   5mn - Max.   10mn

Recourse: Government of Kenya eCitizen Portal

Entity in charge

Government of Kenya eCitizen Portal


Tel: +254 207 903 260
Email: support@ecitizen.go.ke
Website: https://www.ecitizen.go.ke/
5
Obtain electronic communications service provider licence

Contact details

Entity in charge

Communications Authority of Kenya

P.O. Box 14448, Nairobi, 00800
Tel: +254 703 042 000, / +254 730 172 000
Email: info@ca.go.ke
Website: http://www.ca.go.ke/
Directions: Google maps

Unit in charge

Telecommunications licencing section -1st Floor, Wing A

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00

Expected results

1. Electronic communications service provider licence
Electronic communications service provider licence

Time frame

Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Max.   5mn

Legal justification

1. The Kenya Communications Rules
The Kenya Communications Rules
Article Regulation10

Recourse: Communications Authority of Kenya

Entity in charge

Communications Authority of Kenya

P.O. Box 14448, Nairobi, 00800
Tel: +254 703 042 000, / +254 730 172 000
Email: info@ca.go.ke
Website: http://www.ca.go.ke/
Directions: Google maps

Unit in charge

Telecommunications licencing section -1st Floor, Wing A

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00